Refund Policy

Credits you buy for Your Listing stay in your workspace until they are spent. There is no expiry date and no time limit on using them.

Because credits never expire, we do not refund them once purchased. This includes credits bought by mistake in a larger pack than intended, and credits left unused when a workspace is closed. Please choose your pack carefully.

Nothing in this policy limits your rights under the Australian Consumer Law. If a service you have paid for is faulty or is not what was described, you are entitled to the remedies that law provides, and we will honour them.

If an action that uses credits fails on our side, the credits are returned to your workspace. For example, if an AI generation does not complete, the credits it reserved are refunded to your balance without you needing to ask.

Republishing a listing you have already published does not use credits again.

If you were charged twice for the same pack, charged but did not receive your credits, or see a charge you do not recognise, tell us within 30 days and we will investigate and put it right, including a refund of the duplicate or missing amount.

Refunds we issue go back to the card or account that made the payment, and can take 5 to 10 business days to show depending on your bank.

Billing questions: support@yourlisting.com.au. Include the workspace name and the date of the purchase so we can find it quickly.